Request overseas items and local help. Earn from Trips or Services you can provide.A people-powered marketplace with clearer steps from request to completion.

It is a separate request for an eligible, unforeseen additional Item or Errand cost after the original Offer has been paid and before the relevant progress or purchase proof is submitted. The Traveller or Runner supplies an amount, reason and supporting details. The Requester may approve or decline it; the original Offer amount remains unchanged.

No. Approval records your decision; the additional amount must then be paid through its own checkout. If payment is not completed, the provider should not treat it as paid. Price Adjustment payments do not use ZapLah Credits and have their own status and safeguards.

A successfully paid Price Adjustment is allocated separately: 90% to the Traveller or Runner and 10% as the ZapLah platform fee, subject to completion, settlement and any applicable dispute or refund hold. The additional payment can be reviewed and refunded independently of the original Offer under the applicable rules.

No. A One-Time Price Adjustment covers eligible unforeseen Item or Errand costs and uses the separate 90/10 split. A qualifying official Customs Reimbursement is an Item-specific, evidence-based payment handled under the Customs Cost Guardrail; its approved reimbursement is currently allocated 100% to the Traveller, without an additional ZapLah service fee on that reimbursement.

You may decline a pending Price Adjustment. An approved adjustment can be cancelled only while it remains unpaid and before its checkout has started. In that specific case, the provider may submit one more eligible request; there is no unlimited retry. Completed additional payments follow the applicable separate refund process instead of cancellation.

No. It is the approximate individual Item purchase value a Traveller personally prefers to consider. It is optional, is not the Traveller's service fee, and does not change customs laws, exemptions, insurance or declaration duties.

For an eligible Item Request, the Requester records a preference before engagement. If an actual official charge arises, the Traveller seeks approval where practicable and provides official evidence for any eligible reimbursement. A platform setting does not calculate taxes or permit inaccurate declarations.

The Traveller may request a One-Time Exception through the app where available. The Requester may accept or reject it. Following rejection, another request may be made only while attempts remain; the current limit is three total submissions per Offer. No response or repeat request is automatic approval.

No. A verified eligible official charge is reimbursed through a dedicated, separate payment flow: currently 100% allocated to the Traveller with 0% ZapLah platform service fee on that reimbursement. The ordinary service Offer remains subject to its own agreed amount, platform fee and payout rules.

No. ZapLah is a marketplace connecting requesters with Travellers through Trips and local Service listings. We do not operate a delivery fleet, physically handle items, or perform errands ourselves.

The agreed request, offer, messages, and proof checkpoints create a clearer record for both sides. Item requests can use purchase and handoff evidence, while Errands can use progress and completion proof. A structured dispute flow is available when needed.

Supported payment methods are shown during checkout and may vary by user, device, and availability. Where available, current checkout options can include card payments, Apple Pay, and Google Pay.

ZapTrend is ZapLah’s intelligent self-learning trend engine. It helps surface promising overseas finds and demand signals, and it is still being actively refined and improved.

They help users ask questions before engaging. Request pages support Comments and Threads, while Trip and Service pages support Enquiries so item, errand, route, and availability details can be clarified early.

Errands are requests for local help in another country. Travellers can list one Service profile showing where they operate and the categories they can reliably help with, such as collection and delivery, returns, checks, printing, follow-up, or queue and collection tasks.

A Counter Offer lets a Traveller propose a different price before payment. You will always see the final amount before checkout, whether the request is for an Item or an Errand.

Use an open request and let Travellers quote. This works well when local item pricing, errand effort, or availability is not known in advance.

ZapLah keeps currency reference information on a separate informational page so the marketplace experience stays focused on requests, offers, and completion. View indicative currency references. These references are informational only and are not a currency exchange service.