Overview
These Community Guidelines form the foundation of how all users ("Requesters" and "Travellers") must behave within the ZapLah ecosystem. They safeguard users, ensure lawful and ethical conduct, uphold product integrity, and preserve a trusted peer-to-peer environment.
Compliance with these Guidelines is mandatory and forms part of ZapLah's Terms of Service, Privacy Policy, and Data Deletion Policy.
1. Core Community Principles
1.1 Respect, Courtesy & Professional Conduct
- Communicate respectfully, professionally, and free from harassment
- Avoid rude, insulting, discriminatory, or abusive messages
- Show patience and professionalism
- Resolve disagreements constructively
Hostility, intimidation, passive-aggressive behaviour, or aggression will result in enforcement.
1.2 Safety & Responsible Behaviour
- Prioritise safety at all times
- Follow travel, customs, airline guidelines
- Avoid risky activities
- Report suspicious or harmful behaviour
1.3 Honesty, Integrity & Full Transparency
- Provide truthful information
- Do not misrepresent details
- Upload genuine receipts
- Be accurate with travel plans
- Never alter timestamps or screenshots
1.4 Legal Compliance
Users must comply with:
- Singapore laws
- PDPA
- Aviation laws
- Customs rules
- All country laws involved
2. Standards for Requesters
2.1 Accurate, Lawful Item Requests
- Describe items clearly
- Confirm legality
- Provide specifications
Submitting unlawful or deceptive requests is prohibited.
2.2 Communication & Behaviour
- Be polite
- Reply promptly
- Avoid pressuring for off-platform deals
- Avoid last-minute changes
2.3 Review & Confirmation
- Verify proof responsibly
- Confirm delivery promptly
- Raise disputes only with evidence
- Avoid false claims or chargebacks
2.4 Prohibited Requester Actions
- Fake requests
- Claiming non-delivery falsely
- Pressuring for off-platform arrangements
- Manipulative behaviour
3. Standards for Travellers
3.1 Accurate & Verified Purchases
- Buy exact agreed item
- Obtain authentic receipts
- No item switching
3.2 Required Documentation
- Upload clear proof
- Retain receipts
- Provide timestamped delivery proof
3.3 Transport Safety & Compliance
- Follow aviation laws
- Declare items properly
- Refuse restricted goods
- Communicate delays
3.4 Behavioural Expectations
- Be reliable and punctual
- Avoid unnecessary cancellations
4. Prohibited Conduct (All Users)
4.1 Illegal or Dangerous Behaviour
- Transporting prohibited items
- Smuggling or avoiding customs
- Any behaviour risking safety
4.2 Fraud & Deception
- Fake accounts
- Forged receipts
- Misrepresentation
- Manipulating dispute evidence
4.3 Harassment & Abuse
- Threats, bullying, discrimination
- Sending explicit content
- Coercion or intimidation
4.4 Circumvention of ZapLah
- Off-platform payments
- Avoiding service fees
- Encouraging bypassing protections
4.5 System Manipulation & Abuse
- Fake accounts
- VPN misuse
- Reverse engineering
- Exploiting bugs
5. Safety, Verification & Trust
5.1 Identity Integrity
- Use real identity
- Maintain updated profile
- No impersonation
5.2 Secure Communication
- All communication must stay in-app
- No NRIC/Passport photo requests
5.3 Safety Reporting
Report:
- Suspicious behaviour
- Fraud attempts
- Guideline violations
6. Evidence Requirements for Disputes
Acceptable evidence:
- Receipts
- Screenshots
- Chat logs
- Photos/videos
- Timestamps
Users must:
- Provide factual descriptions
- Avoid exaggeration
- Cooperate fully
7. Enforcement Actions
- Warnings
- Feature limitations
- Suspension
- Account termination
- Legal reporting
8. Platform Integrity & System Protection
Users must not:
- Reverse-engineer app
- Breach security
- Spread misinformation
- Engage in malicious actions
9. Media & Upload Guidelines
All uploads must be:
- Accurate
- Appropriate
- Non-deceptive
- Non-violent
Prohibited:
- Fake receipts
- Explicit content
- Violent or hateful imagery
10. Policy Updates
ZapLah may update policies for safety, compliance, or improvements.
11. Travel Safety & Item Protection Standards
11.1 Items Not Allowed on Board
Prohibited:
- Explosives, flares
- Fuel, flammable liquids
- Toxic chemicals
- Pepper spray, weapons
- High-risk batteries
- Gas cartridges
- Restricted goods
11.2 Safe Handling of Requester Items
- Protect items with padding
- Avoid crushing/exposure
- Place fragile items in cabin
11.3 Preventing Loss, Theft, or Damage
- Use proper packaging
- Keep receipts together
- Monitor luggage
- Never hand to third parties
11.4 Condition Standards Upon Delivery
Items must be:
- In perfect condition
- Free from damage
- Complete with accessories
- As purchased
11.5 Traveller Accountability
If item lost/damaged:
- Payment may be withheld
- Compensation required
- Suspension possible
- Authorities may be involved