ZapLah Traveller Service Agreement

Traveller Agreement Introduction

This Traveller Service Agreement (“Agreement”) is entered into between ZapLah Pte. Ltd. (“ZapLah”, “we”, “us” or “our”) and the person accepting this Agreement and acting as a traveller through the ZapLah Services (“Traveller”, “you” or “your”).

This Agreement supplements and forms part of the ZapLah Terms of Service (“Terms”). Capitalised terms not defined in this Agreement have the meanings given in the Terms.

If there is any inconsistency between this Agreement and the Terms, this Agreement will prevail only in relation to Traveller Services, Traveller responsibilities, Traveller compensation and Traveller payouts. The Terms will otherwise continue to apply.

For this Agreement:

• “Traveller” means a user who independently offers to purchase, carry or deliver an item, or coordinate, perform or complete an errand, whether locally, remotely or while travelling.
• “Requester” means a user who publishes or submits a Request or accepts a Traveller's Offer.
• “Request” means an Item Request or an Errand Request submitted through ZapLah.
• “Item Request” means a Request involving the purchase, carriage, handover or delivery of an item.
• “Errand Request” means a Request for an agreed lawful task, coordination activity, local assistance, collection, dispatch, verification or digital result.
• “Trip Listing” means a listing of a Traveller's intended travel route, dates or carrying availability.
• “Service Listing” means a listing describing Errand services that a Traveller is willing and able to provide.
• “Offer” means a proposal submitted or accepted through ZapLah for a Traveller to fulfil a Request.
• “Completion Proof” means evidence reasonably demonstrating that an Item Request or Errand Request has been completed according to the accepted Offer and agreed instructions.

1. Acceptance and Electronic Record

By selecting the acceptance checkbox and confirming your acceptance in the ZapLah application, you confirm that you have read, understood and agreed to this Agreement and intend to be legally bound by it.

ZapLah may retain an electronic record of your acceptance, including your ZapLah account identifier, the applicable agreement version, the agreement document reference, the acceptance date and time, and the cryptographic hash or other identifier associated with the accepted document.

You should review this Agreement carefully before accepting it and retain a copy for your records.

2. Eligibility and Authority

To act as a Traveller, you must:

• Be at least 18 years of age
• Have legal capacity to enter into this Agreement
• Provide complete and accurate identity, contact and payout information
• Be legally permitted to provide the relevant Traveller Services
• Not be suspended or restricted from acting as a Traveller on ZapLah

If you accept this Agreement on behalf of a business or other legal entity, you confirm that you have authority to bind that entity. References to “you” will then include that entity where applicable.

3. Role of ZapLah

ZapLah operates a peer-to-peer technology marketplace that connects Requesters seeking items or help with errands with Travellers who may independently offer to purchase, carry or deliver items, or coordinate, perform or complete errands.

ZapLah may facilitate communications, transaction records, payment processing, proof submissions, completion confirmation, dispute administration and payout processing. However, ZapLah does not:

• Employ or supervise Travellers
• Purchase, carry or deliver items or perform errands itself
• Control whether you publish a Trip Listing or Service Listing, make an Offer or accept a Request
• Guarantee that any Request, Offer, Trip Listing, Service Listing or transaction will be available
• Guarantee any level of earnings, compensation or payout frequency
• Guarantee the legality, quality, authenticity or availability of an item, Request, task, result or third party

4. Independent Traveller Relationship

The parties intend that you provide Traveller Services independently and not as an employee, worker, partner, franchisee, representative or agent of ZapLah. Nothing in this Agreement gives you authority to enter into obligations on behalf of ZapLah or to represent that you are authorised to bind ZapLah.

You decide whether to publish a Trip Listing or Service Listing, make an Offer, accept a Request or provide Traveller Services. You are responsible for your own travel and service arrangements, availability, operating costs, tools, licences, qualifications, permits, declarations, insurance, taxes and reporting obligations.

Your legal status will ultimately depend on the actual circumstances and applicable law. Nothing in this Agreement is intended to exclude any employment or other statutory rights that legally apply to the actual relationship.

5. Traveller Services and Service Listings

Traveller Services may include:

• Listing accurate trip and route information
• Publishing an accurate Service Listing for lawful errands you are genuinely willing and able to perform
• Reviewing and accepting lawful Item Requests or Errand Requests
• Submitting or accepting an Offer through ZapLah
• Purchasing the item described in the accepted Offer
• Retaining and submitting proof of purchase
• Carrying or transporting the item during your journey
• Collecting, returning, exchanging, checking, verifying, printing, dispatching, contacting, following up or otherwise assisting as agreed
• Providing an agreed digital result, local handover or tracked dispatch
• Communicating with the Requester through ZapLah
• Delivering, handing over or completing the Request as agreed
• Submitting purchase, progress, delivery or Completion Proof where required

You must perform Traveller Services honestly, carefully, lawfully and in accordance with the accepted Offer, this Agreement, the Terms and applicable ZapLah policies.

A Service Listing is an invitation for Requesters to contact you or submit a Request. Publishing a Service Listing does not require you to accept every Request and does not guarantee that you will receive Requests or compensation. You must promptly update, pause or remove a Service Listing that is inaccurate or that you are no longer willing or able to fulfil.

6. Trip, Service Listing, Request and Offer Information

You must ensure that trip dates, routes, destinations, baggage availability, service areas, service categories, languages, availability, fulfilment methods, indicative fees, delivery availability and other information submitted through ZapLah are accurate, current and not misleading.

You must promptly update or remove information that is no longer accurate. You must not publish a Trip Listing or Service Listing or make an Offer that you do not genuinely intend or reasonably expect to complete.

Indicative fees, starting prices, estimated travel capacity and other listing information do not create an obligation until an applicable Offer has been accepted and any required payment has been successfully processed.

7. Lawful and Permitted Items and Errands

You must not agree to purchase, carry, import, export, transport or deliver any item that is illegal, prohibited, restricted, unsafe, stolen, counterfeit, fraudulent or contrary to ZapLah’s policies.

You must not accept or perform an Errand Request that is illegal, unsafe, deceptive, discriminatory, harmful, beyond your ability or authority, or contrary to ZapLah's policies. Prohibited or restricted tasks include:

• Trespass, unauthorised entry, surveillance, harassment or impersonation
• Accessing another person's account, device, private records, password, PIN or one-time passcode
• Signing, making declarations or representing another person without lawful authority
• Legal, medical, financial, security or other regulated professional services unless you are lawfully qualified and authorised
• Handling weapons, controlled drugs, hazardous materials, stolen property, counterfeit goods or other prohibited items
• Making misleading statements, fabricating evidence or assisting fraud, evasion or unlawful activity
• Tasks that require unsafe travel, unsafe physical activity or contact that creates an unreasonable risk of harm

Before accepting a Request, you are responsible for checking all applicable:

• Airline and baggage requirements
• Airport security restrictions
• Customs and declaration requirements
• Import and export restrictions
• Product licensing or permit requirements
• Origin-country and destination-country laws
• Transit-country requirements where relevant
• Location-access rules, third-party permissions and local laws relevant to an Errand
• Licensing, qualification, safety and insurance requirements relevant to the requested activity

You must not accept a Request where you are uncertain whether the item or activity may lawfully and safely be purchased, carried, imported, exported, delivered or performed. ZapLah may cancel, restrict or investigate a listing, Request or transaction where an item or activity appears prohibited, restricted, unsafe, misdescribed or otherwise unsuitable for the Services.

7.1 Customs Declarations and Accurate Information

Where an Item is subject to customs, import, declaration or similar requirements, you must comply with the applicable requirements of the destination country and any relevant transit country. You must not intentionally misstate, conceal or misclassify an Item's description, quantity, purchase price, value, ownership, intended recipient, purpose or other material information in order to avoid a declaration, duty, tax, restriction or other legal requirement.

You must not describe an Item as your own personal purchase, gift or property unless that description is truthful and permitted by the applicable rules. Where required, you must make an accurate declaration and retain reasonable evidence of the declaration, assessment or payment.

7.2 Customs Duties, Taxes and Government Charges

Customs duties, import taxes, GST, VAT and other government charges may arise depending on the destination, Item type, value, quantity and applicable law. Unless the accepted Offer expressly allocates the cost differently, ZapLah may treat an official customs or import charge attributable to an Item Request as a Requester-side transaction cost for platform administration. This allocation does not determine who is legally liable to an authority under applicable law.

Where reasonably practicable, you should notify the Requester through ZapLah before paying a material unexpected customs or government charge. Any request for reimbursement must be supported by an official receipt, assessment or other reasonable evidence. You should not be expected to absorb an Item Request's approved customs cost merely because you physically carried the Item.

7.3 Right to Decline, Pause or Discontinue Fulfilment

You may decline, pause or discontinue fulfilment where you reasonably determine that the Item cannot lawfully or safely be imported, carried or delivered; a required permit, licence, declaration or approval is unavailable; customs or another authority refuses, detains, restricts or confiscates the Item; the Requester does not provide information reasonably required for compliance; the Requester does not approve an applicable material charge; or continuing would reasonably expose you to legal, regulatory or safety risk.

Where this occurs, notify ZapLah and the Requester as soon as reasonably practicable and provide available supporting information where appropriate. ZapLah may take the circumstances and available evidence into account when administering cancellation, refund, dispute, release or payout decisions. A lawful refusal to misdeclare or evade customs requirements will not, by itself, be treated as Traveller misconduct.

7.4 Customs Guidance and No Guarantee

Any customs, duty, tax, import, travel or declaration information made available through ZapLah is general informational guidance only. Rules, thresholds, exemptions and administrative practices may differ by country and may change. ZapLah does not determine whether an Item qualifies for an exemption and does not guarantee that an Item will be admitted, cleared, released or free from customs duties, taxes, inspection, detention or other government action.

The Traveller and Requester remain responsible for checking the requirements that apply to their particular transaction. Any allocation of costs or responsibilities under this Agreement or the accepted Offer does not override the powers of customs, tax, border or other authorities under applicable law.

8. Purchasing, Errand Instructions and Accuracy

You must purchase the item described in the accepted Offer, including the agreed brand, model, size, quantity, colour, condition or other material specifications.

For an Errand Request, you must follow the agreed scope, location, timing, fulfilment method, completion requirements and other material instructions. You must ask the Requester to clarify instructions that are incomplete, inconsistent, unsafe or reasonably likely to produce the wrong result.

You must not substitute an item, materially change the purchase or Errand arrangement, engage an undisclosed substitute, or incur an additional amount without first obtaining the Requester’s agreement through the ZapLah communication or transaction flow.

Where an item, location, third party, appointment or requested outcome is unavailable, materially different or priced differently from the accepted arrangement, you must promptly notify the Requester and follow the available amendment, cancellation or dispute process.

You must not share, request or retain a Requester's password, PIN or one-time passcode. Where lawful authorisation or identification is required, use a safe and appropriate method and collect only the information reasonably necessary for the agreed Request.

9. Purchase, Expense and Completion Records

You may be required to retain and provide:

• Original or electronic purchase receipts
• Receipts or evidence for Requester-approved Errand expenses
• Item photographs
• Product packaging or serial-number information
• Purchase date, price and merchant information
• Progress or Completion Proof reasonably related to the agreed Request
• Tracking, collection, handover, attendance or submission confirmation
• Relevant communications and transaction evidence
• Customs, declaration or transportation records where applicable

All information and evidence submitted must be complete, accurate, authentic and unaltered. You must not submit fabricated, edited, misleading or unrelated evidence.

You must not incur a material expense outside the accepted Offer without the Requester's prior agreement. You must not use expenses, reimbursements or direct payment arrangements to bypass ZapLah's payment, transaction or platform-fee process.

Completion Proof should contain only information reasonably necessary to show completion. You must take reasonable steps to avoid exposing unrelated personal, confidential or third-party information.

You should retain relevant receipts and records until the transaction, applicable dispute period and payout process have been completed.

ZapLah may delay purchase approval, completion approval, delivery confirmation or payout processing while required information or evidence remains outstanding.

10. Completion, Delivery and Handover

You must take reasonable care of any item, document or other property while it is in your possession and complete the Item Request or Errand Request according to the accepted Offer and agreed arrangements.

The applicable fulfilment method may require a digital result, local handover, tracked dispatch or another method clearly agreed through ZapLah. You must not mark a Request as completed or submit Completion Proof before the agreed work, delivery, handover or result has genuinely been completed.

You and the Requester are responsible for selecting a safe and appropriate performance, meeting, handover or delivery method. ZapLah does not itself provide transportation, courier, storage, insurance or professional services unless expressly stated otherwise.

You must use reasonable care when attending a location, dealing with a third party or communicating information on the Requester's behalf. You must comply with lawful site rules and must not misrepresent your identity, authority or relationship with ZapLah or the Requester.

Where the Request cannot be completed, you must promptly communicate through ZapLah and follow the applicable amendment, support, cancellation or dispute process.

11. Traveller Compensation

The Traveller compensation is the amount shown in the accepted Offer, payment record or final transaction record after applying the relevant ZapLah platform fee and any disclosed adjustments.

Indicative fees displayed on trip listings, trends, converted-currency displays or other parts of ZapLah are estimates only. They are not guaranteed earnings, guaranteed exchange rates or guaranteed payout amounts.

No Traveller compensation becomes payable merely because a trip was listed, a Service Listing was published, an Offer was submitted or a Request was viewed. Compensation remains subject to the accepted transaction, successful payment, performance of the Traveller Services, applicable completion or delivery requirements, dispute conditions and payout eligibility.

12. ZapLah Platform Fee

Unless a different fee is clearly displayed and accepted for the relevant transaction, ZapLah retains a platform service fee equal to ten percent (10%) of the original transaction amount, and the remaining ninety percent (90%) is allocated as the Traveller’s service payout.

The applicable transaction record will be the source of truth for the original transaction amount, platform fee and Traveller payout.

ZapLah may introduce or amend fees for future transactions by providing notice through the Services. A changed fee will not retroactively alter a transaction already accepted unless required to correct an error, process a refund or resolve a dispute.

13. Payout Currency and Foreign-Exchange Conversion

Traveller compensation is calculated and recorded in Singapore dollars (SGD), unless the applicable transaction record expressly states otherwise.

For a payout to a receiving account denominated in another currency, ZapLah may submit the SGD payout entitlement together with the destination currency and recipient details to the selected payout provider.

The payout provider, intermediary bank or receiving institution may convert the SGD amount into the destination currency using its applicable exchange rate, charges, deductions and processing rules at the time of transfer.

Any local-currency amount, exchange rate or converted estimate displayed by ZapLah before the transfer is indicative only and is not a guaranteed provider rate or guaranteed amount receivable.

The final destination amount may differ because of foreign-exchange movements, provider charges, intermediary-bank charges, recipient-bank charges, rounding, regulatory deductions or other matters outside ZapLah’s reasonable control.

14. Payout Eligibility and Processing

A Traveller payout may be processed only after the applicable requirements have been satisfied, which may include:

• Successful Requester payment
• Valid purchase or approved-expense evidence where applicable
• Valid Completion Proof, delivery evidence or completion confirmation where applicable
• Expiry of any applicable confirmation or dispute period
• Completion of identity or payout verification
• Availability of complete and accurate payout details
• Resolution of any refund, chargeback, fraud or compliance review

Payout timings shown in the Services are estimates and may be affected by banking hours, weekends, public holidays, foreign-exchange processing, compliance checks, recipient-bank processing and payout-provider availability.

ZapLah does not guarantee that a payout provider or receiving institution will complete a transfer within a particular period.

15. Payout Information

You must provide complete and accurate payout information, including where required:

• Account-holder or recipient name
• Bank name and account number
• Routing, branch, bank or SWIFT information
• Recipient country and destination currency
• Address, city, state and postal information
• Telephone number and email address
• Identity, date-of-birth or compliance information

The account-holder name and other payout information should match the information held by the receiving institution.

ZapLah is not responsible for delays, rejected transfers, returned funds, additional charges or losses caused by incomplete, inaccurate, outdated or inconsistent information supplied by you.

ZapLah may request updated information, supporting documents or additional verification before processing or reprocessing a payout.

16. Payout Statements, Taxes and Compliance Records

You authorise ZapLah to generate, retain and send transaction summaries, Traveller Service Payout Statements, agreement records and related documents for completed Traveller Services.

A Traveller Service Payout Statement is a transaction record showing the applicable service and payout information. Unless expressly stated otherwise, it is not a tax invoice, employment payslip, bank statement or guarantee that all tax or reporting obligations have been satisfied.

You are responsible for determining and complying with your own tax, registration, licensing, accounting and reporting obligations. You should obtain independent professional advice where necessary.

ZapLah may provide relevant transaction, identity, agreement or payout records to payment providers, payout providers, financial institutions, auditors, professional advisers, regulators, courts, law-enforcement agencies or other authorities where reasonably required for:

• Payment and payout processing
• Identity and account verification
• Fraud, abuse or money-laundering prevention
• Chargeback or dispute administration
• Audit, accounting or recordkeeping
• Regulatory, legal or compliance obligations

17. Cancellations, Refunds, Chargebacks and Disputes

A transaction or payout may be delayed, adjusted, reversed, cancelled or withheld while ZapLah or a payment provider investigates:

• A cancellation or refund request
• A payment failure or chargeback
• Suspected fraud or account misuse
• A prohibited or restricted item or Errand concern
• A customs declaration, import charge, detention, seizure or border-compliance concern
• Missing, inconsistent or disputed evidence
• Non-completion, incomplete or incorrect performance, non-delivery, incorrect delivery or item-condition concerns
• Unauthorised expenses, access, communications or substitution
• A breach of this Agreement, the Terms or applicable policies
• A legal, regulatory, sanctions or compliance concern

You must cooperate reasonably with an investigation and provide requested information within the stated period.

ZapLah may make an administrative determination concerning the temporary withholding, release, adjustment, reversal or refund of funds using the accepted Offer, transaction records, submitted evidence, communications, platform policies and applicable payment-provider rules.

Any administrative determination made by ZapLah does not exclude legal rights or remedies that cannot lawfully be excluded.

Where a completed Traveller payout is later subject to a successful chargeback, refund, duplicate payment, fraud finding or processing error attributable to the relevant transaction, ZapLah may seek repayment or apply a reasonable adjustment to amounts otherwise payable to you, to the extent permitted by law and after providing relevant information about the adjustment.

18. Personal Data and Communications

ZapLah may collect, use, disclose and retain your identity, contact, travel, service area, listing, Request, evidence, bank, payout, transaction, device, communication and agreement information for purposes including:

• Account and Traveller administration
• Provision of Trip, Service Listing, Item Request and Errand Request features
• Payment and payout processing
• Customer support and dispute resolution
• Platform safety, fraud prevention and security
• Legal, regulatory, audit and compliance obligations
• Enforcement of this Agreement and the Terms

Further information about ZapLah’s handling of personal data is contained in the ZapLah Privacy Policy.

You agree that ZapLah may send service-related communications through the application, email, push notification, SMS, WhatsApp or other contact methods associated with your account, subject to applicable law and your communication settings.

19. Suspension and Termination

ZapLah may restrict, suspend or terminate your ability to act as a Traveller where:

• Information supplied by you is inaccurate, incomplete or misleading
• An item, Service Listing, Request or activity appears unlawful, restricted or unsafe
• You fail to provide required purchase, expense, completion or delivery evidence
• You misuse payment, payout, review, request or communication features
• Fraud, chargeback, compliance or security concerns arise
• You breach this Agreement, the Terms or applicable policies
• Continued access may expose users, third parties or ZapLah to harm or liability
• Restriction is required by a payment provider, authority or applicable law

Suspension or termination does not affect rights, obligations, investigations, refunds, disputes or payment adjustments arising from activities that occurred before the suspension or termination.

20. Disclaimers and Limitation of Liability

The Services are provided on an “as available” basis. To the fullest extent permitted by applicable law, ZapLah does not guarantee:

• Continuous or error-free availability of the Services
• Availability of any Request, Trip Listing, Service Listing, Offer, transaction or payout route
• The conduct, identity or reliability of another User
• The legality, quality, authenticity, safety or availability of an item, task, result, location or third party
• That an Item Request or Errand Request can be completed as described
• A particular payment, payout or foreign-exchange processing time
• A particular level of Traveller earnings

To the fullest extent permitted by applicable law, ZapLah is not responsible for indirect, incidental, special, exemplary or consequential losses, or for loss of profit, revenue, opportunity, goodwill or data.

ZapLah is not responsible for travel disruption, airline decisions, airport restrictions, customs decisions, seizure or confiscation, denial of site access, third-party acts or omissions, unavailable appointments, receiving-bank decisions, payout-provider conversion differences, intermediary-bank charges or other events outside ZapLah’s reasonable control.

Nothing in this Agreement can prevent a customs, tax, border or other authority from imposing a lawful duty, tax, penalty, detention, seizure or other measure. A platform allocation of costs between the Requester and Traveller does not bind an authority or remove any legal responsibility imposed by applicable law.

To the fullest extent permitted by applicable law, ZapLah’s aggregate liability arising from or relating to the relevant Traveller Services will not exceed the total ZapLah platform service fees attributable to your transactions during the six months immediately preceding the event giving rise to the claim.

Nothing in this Agreement excludes or restricts any liability, right or remedy that cannot lawfully be excluded or restricted, including liability for death or personal injury resulting from negligence where applicable.

21. Responsibility for Breach

You remain responsible for losses, penalties, costs or claims arising directly from your fraud, deliberate misconduct, unlawful activity, material misrepresentation or material breach of this Agreement.

Where a customs, import or declaration issue is caused materially by inaccurate or incomplete Item information supplied by the Requester, ZapLah may take that fact into account when administering a dispute, reimbursement, cancellation or payout decision, provided you acted honestly, did not know the information was false or incomplete, and complied with your own obligations under this Agreement.

This section does not require you to compensate ZapLah for losses caused by ZapLah’s own negligence, unlawful conduct or breach, and applies only to the extent permitted by applicable law.

22. Changes to this Agreement

ZapLah may update this Agreement from time to time to reflect changes to the Services, Trip or Service Listing features, Item or Errand processes, payout arrangements, platform policies, security requirements, business operations or applicable laws.

Where a change is material, ZapLah may provide notice through the application, website, email, push notification or another reasonable communication method. You may be required to review and affirmatively accept the new version before creating new Trip Listings or Service Listings, submitting new Traveller Offers, accepting new Item or Errand Requests, or accessing relevant Traveller and payout features.

Your acceptance record will identify the applicable agreement version. New Traveller activities may be governed by the newly accepted version, while earlier transactions and records may remain linked to the version accepted or applicable when those activities occurred.

23. Assignment and Severability

You may not transfer or assign your rights or obligations under this Agreement to another person without ZapLah’s prior written consent.

ZapLah may transfer its rights and obligations as part of a corporate reorganisation, financing, merger, acquisition, sale of business or transfer of the Services, subject to applicable law.

If any provision of this Agreement is found invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

24. Entire Agreement and No Waiver

This Agreement, together with the Terms and policies incorporated by reference, constitutes the agreement between you and ZapLah concerning the Traveller Services.

A failure or delay by ZapLah to exercise a right under this Agreement does not waive that right. Any waiver must be clearly communicated in writing by an authorised representative of ZapLah.

25. Governing Law and Jurisdiction

This Agreement is governed by the laws of Singapore.

Subject to any dispute process required by applicable law or the ZapLah platform policies, the parties submit to the non-exclusive jurisdiction of the courts of Singapore.

26. Contact

Questions, notices or requests concerning this Agreement may be sent to:

ZapLah Pte. Ltd.
Email: support@zaplah.com

By accepting this Agreement, you confirm that:

• You have read and understood this Agreement
• The information supplied by you is accurate
• You agree to comply with the Terms and applicable ZapLah policies
• You intend to be legally bound by this Agreement